Your direct line to technical support

The HEIDENHAIN Service department offers professional and individualized support for machine manufacturers and users throughout the service life of a machine. We provide services in areas ranging from the design phase of a new machine and field servicing all the way to optimization and retrofitting support. The Helpline provides you with five technical support areas working together to find solutions.

Find the right helpline contact person for your HEIDENHAIN product

The HEIDENHAIN Helpline receives 5000 calls every year. Whether by phone or e-mail, in WebEx sessions, or through remote servicing, we work with you to find solutions. With our theoretical and practical expertise, we can also support you on-site with troubleshooting on the machine. Select the product you need help with, and find the right contact person on the HEIDENHAIN Helpline.

  • CNC Controls
  • Encoders
  • Subsequent Electronics
  • Touch Probes
  • Length Gauges
  • Other Products
CNC Controls
TelephoneE-mail
Commissioning / Optimization+49 8669 31 3101service.nc-support@heidenhain.de
Field Servicing / Troubleshooting+49 8669 31 3101service.nc-support@heidenhain.de
Replacement / Exchange Devices+49 8669 31 3121service.order@heidenhain.de
Repairs+49 8669 31 3121service.order@heidenhain.de
NC Programming+49 8669 31 3103service.nc-pgm@heidenhain.de
Application Programming+49 8669 31 3106service.app@heidenhain.de

System Programming and Configuration

TelephoneE-mail
PLC Programming+49 8669 31 3102service.plc@heidenhain.de
Python Programming+49 8669 31 3102service.plc@heidenhain.de
Functional Safety+49 8669 31 3102service.plc@heidenhain.de
Kinematics+49 8669 31 3103service.nc-pgm@heidenhain.de
Cycle Programming+49 8669 31 3103service.nc-pgm@heidenhain.de
Encoders
TelephoneE-mail
Commissioning / Optimization+49 8669 31 3104service.ms-support@heidenhain.de
Field Servicing / Troubleshooting+49 8669 31 3104service.ms-support@heidenhain.de
Replacement / Exchange Devices+49 8669 31 3121service.order@heidenhain.de
Repairs+49 8669 31 3121service.order@heidenhain.de
Subsequent Electronics
TelephoneE-mail
Commissioning / Optimization+49 8669 31 3104service.ms-support@heidenhain.de
Field Servicing / Troubleshooting+49 8669 31 3104service.ms-support@heidenhain.de
Replacement / Exchange Devices+49 8669 31 3121service.order@heidenhain.de
Repairs+49 8669 31 3121service.order@heidenhain.de
Application Programming+49 8669 31-3106service.app@heidenhain.de
Touch Probes
TelephoneE-mail
Application +49 8669 31 3103service.nc-pgm@heidenhain.de
Field Servicing / Troubleshooting+49 8669 31 3104service.ms-support@heidenhain.de
Replacement / Exchange Devices+49 8669 31 3121service.order@heidenhain.de
Repairs+49 8669 31 3121service.order@heidenhain.de
Length Gauges
TelephoneE-mail
Field Servicing / Troubleshooting+49 8669 31 3104service.ms-support@heidenhain.de
Replacement / Exchange Devices+49 8669 31 3121service.order@heidenhain.de
Repairs+49 8669 31 3121service.order@heidenhain.de
Other Products
TelephoneE-mail
Field Servicing / Troubleshooting+49 8669 31 3104service.ms-support@heidenhain.de
Replacement / Exchange Devices+49 8669 31 3121service.order@heidenhain.de
Repairs+49 8669 31 3121service.order@heidenhain.de

Helpline hours

Monday – Thursday
08:00 a.m. – 12:00 p.m.
01:00 p.m. – 04.30 p.m.

Friday
08:00 a.m. – 03:00 p.m.

On-call service

Monday – Thursday
4:30 p.m. – 8:00 p.m.

Friday
3:00 p.m. – 8:00 p.m.

Saturday and regional holidays
8:00 a.m. – 6:00 p.m.